Returns & Exchanges

At Online in India, we want you to be completely satisfied with your beauty purchase, which is why we offer a hassle-free 15-day return policy for unused and unopened products. To maintain hygiene standards, items must be returned in their original packaging with all seals intact.

1

Initiate Request

Log into your account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific beauty product you wish to send back.

2

Pack the Product

Carefully place the unused item in its original brand packaging and shipping box to ensure it remains protected during transit.

3

Schedule Pickup

Our logistics partner will visit your provided address within 24-48 hours to collect the package after verifying the item's condition.

4

Receive Refund

Once the product reaches our warehouse and passes quality inspection, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing